FAQs

If you drop a message or book a call with our team, one of our licensed agents will get in touch with you over your preferred communication channel.

The first step is to inspect your premises to identify any environmental factors that may have triggered the infestation. We are aware of the best ways and places to look for breeding grounds and entry points. You will be assisted in selecting the most appropriate treatment once we determine the extent of the problem.

The Australian standard for a termite inspection is six to twelve months. However, termites can spread within months. More so, they can damage your home within months. So, it’s necessary to be vigilant.

It depends on the kind of pest or disinfection treatment you get in your home or office. Generally, we recommend removing any loose items from the floor. It makes the area more accessible. 

For general pest treatment, you should put all food items away, including cookware, crockery and cutlery. Keep your windows closed and remove all the clothes from the clothesline.

Yes, we recommend vacating the space for a couple of hours. It allows the spray treatments to dry. However, the vacating period depends on the treatment type. Generally, rodent or possum treatments don’t need vacating. A general pest treatment for spiders, ants and other crawling insects needs to be vacated for 2-4 hours. For termite treatment, it can be anywhere between 8-24 hours.

Our agents will give you a specific vacating period when you book with us.

The cost of a pest control treatment varies greatly, depending on the type of pest and the level of infestation. Most pest control service providers will give you a price for standard pest treatment. However, ensure you understand what all you get for that price in your package.

At Alliance, we have various pricing plans depending on different infestation levels. They are transparent and state final prices with no hidden costs. You can also sit with our pest controllers and state your needs. We will come up with a tailored plan for you.

No, we ensure the chemicals are safe and do not harm anyone, including kids, pets, and seniors. We ask customers to vacate only as a precaution, as the chemical is wet and requires time to dry. However, if you have any members with a specific health condition, please let us know in advance. We will recommend you the precautionary measures to take.

If unexpected rainfall starts on the day of the treatment, we will reschedule and fix the next best appointment. 

You have nothing to worry about if it rains after we have done the treatment. We use advanced treatments and processes that involve control agents unaffected by the rain. The insecticides are low-toxic and insoluble in water.

Pest control or disinfectant products at the supermarket or over the counter are cheap. While they may work, they don’t help you get rid of the root issue. Our pest control and treatment products are of the highest quality. They are non-toxic, highly concentrated, and last longer in the environment than cheaper pest control products. Rather than just treating symptoms, our products help us to address the underlying cause of the problem.

It’s because we offer specialisation in our pest management and disinfection services. Our team has experienced experts who know how to deal with the most serious infestations. Moreover, we get the job right the first time. You don’t need to worry about the pest issue reappearing in a couple of weeks. We prioritise your health and safety! Also, our pricing plans are among the most competitive ones in the market. 

A yearly pest inspection is a golden rule for home owners. It minimises the chances of pest infestation development. However, our experts may suggest a perfect timeline after a visit, depending on your home environment.

Our team uses products that minimise the risks to kids or pets. Nonetheless, the treatment may contain pesticides or chemicals, and it’s best if the exposure is minimal. If your home needs an indoor treatment, we recommend you vacate the home whilst that takes place.

No, the treatment products do not damage your furniture, floor, walls, or any other part of the home. Also, most of our treatments are odourless.

Once you book a visit with us, we conduct on-site visits to inspect and identify potential issues. Our premise examination and conversation with you allow us to present solutions to control and prevent pest issues.

There are no defined timelines. It depends on the kind of pest problem, its severity, damage scale and the size and complexity of your premises.

While the exact timeline depends on the pest treatment type and methods, you can expect a significant and noticeable reduction in pest activity within one to two days.

The presence of viruses or bacteria in your living environment can make you or people around you ill. Disinfection services are crucial to ensure the well-being of everyone around. They help destroy viruses, fungi, and other harmful bacteria.

The exposure to the chemicals is minimal in the treatment. Hence, it does not generally irritate skin or eyes. However, we recommend taking precautions. 

Yes, we hire expert staff to tend to your home or office disinfecting needs. They are fully qualified and licensed.